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Showing posts from March, 2007

10 ideas to improve communication

Idea # 1: Use ”I” messages Example: "I experienced that.." Idea # 2: State observations Example: "I noticed that..." Idea # 3: Communicate concretely Examples: * Focus on 1 problem at a time. * Talk about facts. Idea # 4: Communicate openly, honestly, and directly Say what you think including expressing your feelings. Idea tip # 5: Communicate with trustworthiness and responsibility Do what you say. Idea # 6: Communicate positively and with respect for others Speak to others as you would like to be spoken to. Idea # 7: Listen actively Examples: * Keep eye contact with the speaker. * Nod your head when you have understood a message. * Don’t discuss or give explanations. Idea # 8: Ask open questions Examples: * What do you thinks the reasons for the problem are? * When did the problem occur? * Where did it happen? * How long has the problem existed? * Who is involved in the problem? * Why did the problem happen? Idea # 9: Repeat Repeat, once in a while, what the sp...

10 ideas to involve your customers in making the product?

Idea # 1: Customer designed products * One of the more innovative car making companies, BMW, invites their customers to design their next car themselves. Try it out here . * Ralph Lauren invites customers to design their own clothes. For example, you can create your own baseball cap. Try it yourself here . Idea # 2: Contests Idea # 3: Polls On http://keyinvest.ibb.ubs.com the following poll question was published in January, 2007: "In your opinion what will the oil price (USD/barrel) be in six months?" You could choose between 4 choices: A: Below 40. B: 40 to 60. C: 60 to 80. D: Above 80. Idea # 4: Editing of encyclopedia On the free encyclopedia Wikipedia you can edit what is written. Idea # 5: Television development using feedback from users Joost™ is a new way to watch TV, free of the schedules and restrictions that come with traditional television. Joost™ combines the best of TV and the best of the Internet. The people behind Joost invited a large number of people t...