Idea # 1: Use ”I” messages Example: "I experienced that.." Idea # 2: State observations Example: "I noticed that..." Idea # 3: Communicate concretely Examples: * Focus on 1 problem at a time. * Talk about facts. Idea # 4: Communicate openly, honestly, and directly Say what you think including expressing your feelings. Idea tip # 5: Communicate with trustworthiness and responsibility Do what you say. Idea # 6: Communicate positively and with respect for others Speak to others as you would like to be spoken to. Idea # 7: Listen actively Examples: * Keep eye contact with the speaker. * Nod your head when you have understood a message. * Don’t discuss or give explanations. Idea # 8: Ask open questions Examples: * What do you thinks the reasons for the problem are? * When did the problem occur? * Where did it happen? * How long has the problem existed? * Who is involved in the problem? * Why did the problem happen? Idea # 9: Repeat Repeat, once in a while, what the sp...