Special collection on lean services from The McKinsey Quarterly
In the introduction to this special collection on lean services from The McKinsey Quarterly, I read this:
"The use of lean techniques started in the automotive sector and then spread to other manufacturing organizations. Now it is moving beyond them, to services of all kinds – insurance, hospitals, governments, airline maintenance, product development, IT, retailing, and publishing, to name just a few. This special collection discusses which lean principles and tools to use and how to apply them effectively."