"The use of lean techniques started in the automotive sector and then spread to other manufacturing organizations. Now it is moving beyond them, to services of all kinds – insurance, hospitals, governments, airline maintenance, product development, IT, retailing, and publishing, to name just a few. This special collection discusses which lean principles and tools to use and how to apply them effectively."
August 12, 2008
Special collection on lean services from The McKinsey Quarterly
In the introduction to this special collection on lean services from The McKinsey Quarterly, I read this: